Blog
Client communication
Everything we have written on client communication — the process, the paperwork and what it costs when it goes wrong.
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Construction Client Portal: Three Questions or More Calls
Most portals become a second inbox, and the fix is answering the schedule, money and decision questions before the client picks up the phone.
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Construction Client Communication: The Call Is a Symptom
Every status call is a reporting failure with a phone attached, and the fix is the record the client couldn't reach.